Dispatch Centre
Our Dispatch Center consists of two dispatchers: one dispatcher for our light trucks, and another dispatcher for our heavy trucks. This is done to ensure that jobs are assigned in a timely and punctual manner, that client as well as driver concerns are managed promptly, and that jobs are accurately priced and sent out for billing. Our dispatchers are long-time veterans with over thirty years commercial trucking experience and are intimately familiar with the City of Calgary and the surrounding area. Dispatchers also work with our customer service and safety teams to ensure that the right truck is sent the first time, and that the job is handled in a safe and compliant manner.
Customer Service Centre
Our Call Center, Customer Service Center and Sales Team have highly trained and knowledgeable individuals will provide you with any questions or concerns you may have. And when they are busy, the rest of the team jumps in to assist in booking calls and handling other customer service queries.
Safety Office
Chariot Express bases its success largely on its commitment to strongly focus on safety. We were among the first to obtain our Certificate of Recognition in 1997 through the Alberta Construction Safety Association (ACSA) and we continue to expand our safety program to meet the needs of industry. Presently, we hold a valid Certificate of Recognition (COR) through the ACSA as well as hold Associate Memberships with the ACSA, AMTA (Alberta Motor Transport Association), and the CVSA (Commercial Vehicle Safety Alliance). The company’s fleet safety manager holds professional designations offered through the ACSA and AMTA. Our program is built on the principle of the Internal Responsibility System where everyone plays a part in health and safety. Our program takes a holistic approach in managing our OHS and National Safety Code (NSC) requirements under one banner.
Sales Office
At Chariot Express, we take pride in making sure that our customers have what they need, their worksite is optimized for efficiency, and operations run as smoothly and efficiently as possible. This is true regardless of the industry our clients are in, we ensure that the right equipment is delivered to you to get the job done efficiently and safely. We want to know about the challenges you are facing, so that we can use our expertise to propose and deliver a solution that meets your specific needs.
Accounts Receivable / Payables Offices
Booking a receivable is accomplished by a simple accounting transaction; however, the process of maintaining and collecting payments on the accounts receivable subsidiary account balances is a full-time proposition. The A/R Team is there for you to provide the highest quality of service to ensure your account is maintained and remains current. Our A/P Team is also here to assist in navigating past invoices and reconciling outstanding balances. Maintaining client accounts is a full-time job, and we strive to deliver a positive client experience while ensuring that work completed is paid in a timely manner.
Would you like to set up an account with Chariot? Send our Accounting Office an email at ar@chariotexpress.com with the subject line, “New Account Setup”.
